Europe Day is celebrated annually on May 9th to commemorate peace and solidarity across Europe. In 2025, it marks 75 years since the signing of the Schuman Declaration, which laid the foundation for the formation of the European Union.
9 Consumer Rights to Celebrate on Europe Day 2025 – Together with InfoCons Consumer Protection
On Europe Day, we celebrate not only the unity and shared values of EU member states but also the rights of every European consumer. In a continuously expanding European market, consumer rights are essential to ensure transparency, safety, and fairness in dealings with traders and service providers. InfoCons marks this day by reaffirming 9 fundamental rights of the European consumer:
- The Right to Basic Needs
Every consumer has the right to access essential goods and services such as safe food, drinking water, energy, healthcare, transport, and housing. These basic needs are vital for a decent standard of living and must be guaranteed for all, regardless of income or location.
- The Right to Safety
Products and services purchased must be safe for health and physical integrity. This right implies the existence of clear quality standards and effective control measures to prevent hazardous products from entering the market.
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- The Right to Be Informed
Consumers have the right to receive accurate, clear, and complete information about the products or services they buy—from prices and ingredients to contract terms and potential risks. Making an informed choice is an act of both responsibility and protection.
- The Right to Choose
The market should offer real alternatives so that consumers can choose based on needs, budget, and values. Fair competition and diversity of offerings are essential to support this right.
- The Right to Be Heard
Consumers must have the opportunity to express opinions, suggestions, and complaints, and these views should be taken into account by institutions, authorities, and providers. Active participation in decision-making leads to a fairer marketplace.
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- The Right to Compensation
If a product or service is defective, dangerous, or non-compliant, the consumer has the right to a refund, replacement, repair, or other compensation. Dispute resolution mechanisms must be accessible, fast, and fair.
- The Right to Consumer Education
Consumers should have access to information and resources that help them understand risks, rights, and responsibilities associated with their purchases. Consumer education fosters a more aware and responsible society.
- The Right to Freely Choose Products and Services
Choices should result from a free process, uninfluenced by pressure, misleading advertising, or abusive practices. Consumers have the right to decide what, when, and from whom to buy, without constraints.
- The Right to a Healthy Environment
An informed consumer also has the right to live in a clean and healthy environment. Eco-friendly products, reduced pollution, and the promotion of sustainability contribute not only to environmental protection but also to public well-being.
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The European InfoCons App: Empowering Consumers in 33 Languages
To mark Europe Day, the European InfoCons App was developed to support all EU citizens and ensure they are fully aware of their rights, directly in their native language.
The InfoCons European App is a free and practical tool, available in 33 languages, and can be downloaded from: App Store, Google Play, and App Gallery. It offers users vital information such as:
- Barcode scanning for food products to check ingredients, number and type of additives, allergens, sugar, salt, and calories;
- QR code scanning from energy labels of household appliances and other electronic devices;
- App customization for users with health conditions or special dietary needs by setting limits for salt, sugar, allergens, and food additives;
- All useful and emergency numbers at the EU and international level;
- Real-time alerts for food and non-food products across the European Union;
- A terminology dictionary in the fields of consumer protection, environment, banking, labor, insurance, energy, etc.;
- Three FREE personalized QR codes, through which the scanning traffic of the generated QR codes can be tracked even more.
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InfoCons – European Organization for Consumer Protection and Promotion of Programs and Strategies , a full member of the World Organization Consumers International , founding member of the Federation of Consumer Associations , and member of ANEC , Consumer Protection , Consumers Protection , Intellectual Property , Be an Example , Sustainable Development , Smart Deal , Green Deal , Alert , Alerts , Consumer Hotline , Sustainability , Europe Day , May 9 , European Union