InfoCons Consumer Protection Alert : Ridstar – Electric bicycle

Ridstar – Electric bicycle

Name: Q20-Plus, Q20-Mini, E26 Pro

Category: 10

Date: 2025-08-08

Product Category: Motor vehicles

Risk Type: Electric shock, Fire

Danger: The charger has poor quality connections with fan wires soldered directly to the Printed Circuit Board.Moreover, the creepage and clearance distances between the primary and the secondary circuit of the transformer are insufficient.Additionally, the distance from the live pin to the outside edge is insufficient. The user can touch the accessible live parts and receive an electric shock.Furthermore, the charger and plug can overheat and cause a fire if left unattended. The product does not comply with the Regulation on the approval and market surveillance of two- or three-wheel vehicles and quadricycles.

Measures: Type of economic operator to whom the measure(s) were ordered: ImporterCategory of measure(s): Import rejected at borderDate of entry into force: 06/05/2025

Description: Lithium-ion battery-powered bicycle with wall plug charger.

Notifying Country: United Kingdom in respect of Northern Ireland

Country of Origin: People’s Republic of China

Alert Type: Consumer

Alert Level: Serious risk

Ridstar - Electric bicycle

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