Valentine’s Day Gifts ? Do You Know Your Rights When Shopping Online ? Be Informed with InfoCons Consumer Protection !
Valentine’s Day is approaching, and the search for the perfect gift for a loved one leads many consumers to turn to online shopping. Jewelry, perfumes, gadgets, or romantic experiences are just some of the frequently chosen options. However, the desire to impress and tempting offers can sometimes result in impulsive purchases.
Before completing your order and adding products to your shopping cart, it is important to know your rights as a consumer. InfoCons supports you with useful information so that the choices you make during this special period are safe and well-informed.
The Right of Withdrawal for Online Purchases
In the European Union, consumers benefit from the right to return products purchased online or through other distance-selling methods (telephone, mail, door-to-door sales) within 14 calendar days from the date the product is received.
This right applies without the need to justify the decision; a simple change of mind is sufficient. In this case, the consumer is entitled to a full refund of the amount paid, including standard delivery costs.
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Exceptions to the Right of Withdrawal
There are, however, certain situations in which the 14-day cooling-off period does not apply, even if the purchase was made online:
- services with a fixed date or a specific period, such as airline tickets, train tickets, event tickets (concerts, shows), hotel reservations, car rentals, or catering services;
- food products and beverages delivered to the consumer’s home on a regular basis (for example, by a local distributor);
- made-to-order or personalized products (such as engraved jewelry, customized items, or products specially manufactured for you);
- sealed audio-video recordings and computer software, if unsealed after delivery (DVDs, games);
- digital content delivered online—applications, movies, or music—once downloading or streaming has begun and the consumer has agreed to waive the right of withdrawal;
- products purchased from private individuals, not from authorized traders;
- urgent repair or maintenance services, such as emergency plumbing services, once the consumer has expressly agreed to the service and its price.
Before taking advantage of online offers dedicated to Valentine’s Day, always check reminders for return policies and the terms and conditions of sale. Proper information can help you avoid inconveniences and enjoy a carefully chosen and safe gift.
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Check First Using the Free InfoCons Consumer Protection App
For added safety, InfoCons recommends checking products before purchase using the Free InfoCons App, which provides access to rapid alerts for non-food products at the European Union level.
The app is updated daily and includes information such as:
- product name;
- country concerned;
- level of risk;
- product origin;
- alert issue date;
- relevant photographs.
The App can be downloaded for free from the App Store, Google Play, or App Gallery, offering direct and transparent access to this information.
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Before buying a Valentine’s Day gift, it is recommended to check whether the product has been subject to a European consumer safety alert. For this, use the InfoCons Consumer Protection App!
Signature : InfoCons Communication Department
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