Germany is one of the most popular travel destinations in Europe, attracting millions of tourists each year thanks to its diverse landscapes, historic cities, and well-developed infrastructure. Whether you are traveling for vacation, business, or study, it is essential to gather information in advance to avoid unexpected situations and ensure a worry-free experience.
To have a smooth trip without unpleasant surprises, it is recommended to check travel conditions and useful information such as Germany’s emergency numbers, passenger rights, and safety recommendations, which can make a difference in unforeseen situations. InfoCons – Consumer Protection supports everyone with valuable information available through the European InfoCons App.
The European InfoCons App Informs Consumers in Germany
When traveling to Germany, InfoCons provides consumers with the European InfoCons App—a free and useful tool available in 33 languages, which can be downloaded from the App Store, Google Play, and App Gallery . The app provides users with essential information, such as:
- Scanning barcodes of food products to check ingredients, the number and type of food additives, allergens, sugar, salt, and calorie content.
- Scanning QR codes on energy labels of household appliances and other electronic devices.
- Personalizing the app for individuals with specific health concerns and dietary needs by setting limits for salt, sugar, allergens, and food additives.
- Access to all emergency numbers in Germany and the European Union.
- Real-time emergency alerts for food and non-food products.
- A consumer protection terminology dictionary, covering fields like environmental protection, finance, labor, insurance, and energy.
- Three free personalized QR codes, allowing users to monitor scanning traffic.
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InfoCons – Consumer Protection Keeps You Informed in Germany
- Germany Emergency Services: 112
- Ambulance: 112, 141
- Consumer Protection in Germany: 258000
- Fire Department: 112, 122
- Police: 110
- Emergency Medical Services: 116117
- Gas Utility Emergencies: 128
- Poison Emergency Number: 030 19 240
- Children’s Emergency Service: (030) 610061
- Youth Emergency Service: (030) 610062
- Girls’ Emergency Service: (030) 610063
- Crisis and Counseling Center: (030) 61006800
- Pharmacy Emergency Hotline: (0800) 0022833 / 22833
- Emergency Dental Services: (030) 89004333
- National Addiction & Drug Hotline: (01806) 313031
- Drug Emergency Service: (030) 19237
- Blocking EC/Maestro or Credit Cards (Emergency Lock): 116 116
- Midwife Helpline: (030) 2142771
- Gas Leak Emergency Service: (030) 787272
- Electricity Failure Management (VATTENFALL): (0800) 2112525
- Public Lighting Emergency Number: (0800) 1102010
Through the InfoCons European App, you can also call emergency numbers in Germany offline.
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What to Know Before Traveling to Germany ? Find Out with InfoCons – Consumer Protection
For EU/Schengen Citizens:
- You can travel to Germany using your national ID card or passport.
- It is recommended to carry a form of identification at all times, as it may be required for hotel check-ins or when seeking assistance with match tickets at the stadium.
For Non-EU/Non-Schengen Citizens:
- You need a passport and must go through border control. Your passport must meet Schengen entry requirements:
- Valid for at least 3 months beyond your planned departure from the EU.
- Issued within the last 10 years.
- Some travelers may also need a visa to enter Germany.
- To check the full list and apply for a visa, visit the German Federal Foreign Office website.
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What Are Your Air Passenger Rights ? InfoCons Keeps You Informed !
Air travelers are entitled to various rights designed to protect them in situations such as denied boarding, delays, cancellations, or baggage issues. It is crucial for passengers to be aware of these rights to request assistance, compensation, or suitable solutions when facing travel disruptions.
In case of denied boarding, passengers may be refused due to safety, health concerns, or incorrect documentation. However, they are entitled to free assistance, including meals, drinks, accommodation, and transport if necessary.
For flight delays, rights vary depending on the waiting time and flight distance. Compensation is available for delays exceeding 3 hours, except in cases of extraordinary circumstances.
InfoCons – European Organization for Consumer Protection and Promotion of Programs and Strategies , a full member of the World Organization Consumers International , founding member of the Federation of Consumer Associations , and member of ANEC .