The InfoCons App : Product Safety Alerts and Emergency Information as Instruments of Consumer Protection
- Consumer Protection as continuous access to safety information
Consumer protection does not end at the moment of purchase. Products continue to present potential risks throughout their lifecycle, including during use, storage, transport, or replacement. For consumers to make responsible decisions, they require continuous access to reliable and understandable safety-related information.
The InfoCons App operates as a consumer protection tool that provides direct access to product safety alerts and emergency contact information, supporting informed behavior in everyday situations. The application focuses on enabling consumers to identify products associated with risks or non-compliance and to respond appropriately when such information becomes available.
By consolidating safety-relevant information into a single digital platform, the InfoCons App contributes to preventive consumer protection and informed decision-making.
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- Product Safety Alerts as a central function
The InfoCons App provides access to product safety alerts for food and non-food products, allowing consumers to identify products that have been associated with safety risks or non-compliance situations.
Through the application, consumers can:
- access alerts concerning products available on the European and Turkish markets;
- search alerts by product category or brand;
- view alert descriptions relevant to consumer safety;
- verify whether a product is associated with an identified alert.
Product safety alerts function as informational tools that support consumer awareness. They enable consumers to integrate safety considerations into purchasing, usage, and replacement decisions and to reduce exposure to avoidable risks.
- Non-food product alerts, including auto products
Within the category of non-food products, the InfoCons App includes alerts related to automotive products and vehicle components, as well as other consumer goods. This functionality supports consumers who wish to verify whether certain products or brands have been associated with identified safety issues.
For automotive-related decisions, access to alerts allows consumers to:
- identify vehicles or components associated with reported risks;
- incorporate safety information into vehicle purchasing decisions;
- support informed discussions with sellers or service providers.
The inclusion of automotive alerts extends consumer protection beyond daily consumables to durable goods with significant safety implications.
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- Accessing alerts through search and product identification
The InfoCons App enables consumers to access alerts through search functions and, where applicable, through product identification methods such as barcode scanning.
This approach allows consumers to:
- perform rapid safety checks during shopping;
- verify products before purchase or use;
- consult alert information without relying on external platforms.
Centralized access to alerts supports efficient consumer behavior and facilitates timely awareness of safety-related information
- Alert information and consumer interpretation
Alerts available in the InfoCons App include structured information intended to be understandable by the general public. Alert records may contain:
- identification of the affected product category;
- a description of the identified risk;
- contextual information relevant to consumer safety.
For consumers, alert information serves as a decision-support resource. Alerts do not function as legal determinations or usage instructions but as safety signals that support informed evaluation and responsible behavior.
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- Sharing alert information
The InfoCons App allows users to share alert information, including visual representations of alerts. This functionality supports collective awareness and informed discussion among consumers.
Sharing alert information is particularly relevant when decisions involve:
- households or families;
- shared consumption environments;
- collaborative purchasing decisions.
By enabling consistent access to the same safety information, the app supports transparency and shared responsibility.
- Emergency contact numbers
In addition to product safety alerts, the InfoCons App provides access to emergency contact numbers at local, national, and international level. This functionality allows consumers to quickly identify appropriate emergency services when needed.
Access to emergency numbers supports consumers by:
- reducing response time in urgent situations;
- providing reliable contact information without external searches;
- supporting preparedness in unfamiliar environments.
This function complements product safety alerts by addressing situations where immediate assistance is required.
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- Multilingual access to safety information
The InfoCons App operates in 33 languages, enabling consumers to access alert information and emergency contacts in a language they understand.
Multilingual access supports:
- cross-border consumers;
- individuals purchasing products labeled in foreign languages;
- travelers operating in multilingual contexts.
By removing language barriers, the app ensures that safety-related information remains accessible and usable for a wide consumer audience.
- Practical relevance for everyday consumers
For the average consumer, the safety-oriented functionalities of the InfoCons App provide:
- direct access to product safety alerts;
- awareness of risks associated with food and non-food products;
- access to emergency contact information;
- support for informed and responsible consumer behavior.
The app is designed to integrate into everyday routines and to support safety awareness without requiring specialized technical or regulatory knowledge.
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- Institutional role and responsible use
The InfoCons App functions as a consumer information and awareness instrument. It does not replace regulatory authorities, emergency services, or professional inspections. Instead, it provides structured information that enables consumers to better understand risks and make informed decisions.
Responsibility for final choices and actions remains with the consumer, while the app serves to reduce information gaps and improve access to safety-related data
- Conclusion: safety alerts as a foundation of informed consumption
The InfoCons App provides consumers with access to product safety alerts for food and non-food products, including automotive products, as well as access to emergency contact numbers at local, national, and international level. Through centralized alert access, multilingual information, and sharing functionalities, the app supports informed and responsible consumer behavior.
By enabling awareness of identified risks and facilitating access to essential safety information, the InfoCons App contributes to a more transparent and safety-conscious consumer environment.
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Call responsibly using the emergency numbers!
The Consumers Protection platform offers quick, centralized access to essential and emergency contacts worldwide, helping users connect with services such as Consumer Protection, Ambulance, Fire Brigade, Police, and Tourist Information across all continents.
The UNIQUE Consumer Protection App – InfoCons App !
The InfoCons App is a free, multilingual tool available in 33 languages, empowering consumers worldwide with fast access to consumer protection resources and useful emergency services.