Temu was Fined by the European Commission for Violating EU Digital Rules – InfoCons Consumer Protection Informs You !
The European Commission has imposed a €200 million fine on the online platform Temu for breaching the provisions of the Digital Services Act (DSA). According to the Commission’s findings, the company failed to properly identify, analyze, and assess the systemic risks associated with the sale of illegal products on its platform and their impact on consumers across the European Union.
Data examined by the European Commission indicates that users within the European Union face a high likelihood of encountering non-compliant or illegal products on the Temu platform.
InfoCons Consumer Protection informs you – Digital Fairness and Consumer Protection – Addiction , Prevention , Awareness ! InfoCons Consumer Protection informs you!
Temu’s risk assessment conducted in 2024 was considered insufficient in relation to the requirements established under the DSA because:
- it relied on general information regarding risks within the e-commerce sector without specifically assessing its own services and publicly available reports concerning the platform;
- it underestimated the frequency with which European consumers may come into contact with illegal or unsafe products;
- it failed to adequately evaluate how product recommendation and promotion systems, including those involving affiliated influencers, may contribute to the dissemination of non-compliant products.
As part of its investigation, the European Commission also conducted mystery shopping exercises, the results of which revealed that a significant proportion of the electrical chargers tested did not comply with minimum safety requirements. Furthermore, several children’s toys presented serious risks, including the presence of chemical substances exceeding legal limits and choking hazards caused by detachable components.
Under the Digital Services Act, Very Large Online Platforms (VLOPs) are required to continuously assess the systemic risks associated with the services they provide and implement effective measures to mitigate those risks.
InfoCons Consumer Protection informs you – InfoCons Consumer Protection : Nutrition and Mental Health in Children and Adolescents
The European Commission stated that the amount of the fine was determined by taking into account the nature of the infringement, the severity of its impact on European users, and the duration of the non-compliance. The institution considers the failure to carry out an adequate risk assessment to be one of the most serious violations of the DSA framework.
Temu has until 28 August 2026 to submit to the European Commission a corrective action plan outlining the measures it will take to address the deficiencies identified in its risk assessment process. Failure to comply with these obligations may result in additional penalties.
The European Commission’s investigation was officially launched on 31 October 2024 and was based on Temu’s risk assessment reports, the company’s responses to official requests for information, data provided by third parties, as well as information supplied by customs authorities and market surveillance authorities across the European Union.
Source: European Commission
Signature: InfoCons Communication Department
Call responsibly using the emergency numbers!
The Consumers Protection platform offers quick, centralized access to essential and emergency contacts worldwide, helping users connect with services such as Consumer Protection, Ambulance, Fire Brigade, Police, and Tourist Information across all continents.
The UNIQUE Consumer Protection App – InfoCons App !
The InfoCons App is a free, multilingual tool available in 33 languages, empowering consumers worldwide with fast access to consumer protection resources and useful emergency services.